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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best debt solution

I got in to a lot of credit card debt and then realised I couldn’t possibly keep up all the payments. I contacted stepchange and now I am finally in control of my money. My important bills get paid and my debts are no longer accruing interest so I am able to reduce them. Reviewed on: 18th June 2021

Excellent

Very helpful and outstanding service. Reviewed on: 18th June 2021

they are saviors. Quietly able to bring you from despair to hope

When my income fell precipitously i was scared as I was unable to meet my commitments and feared bankruptcy. StepChange were able to reassure me and get me back on track so that I could get back on the straight and level. I have now repaid over 80% of my debts and ongoing. Reviewed on: 18th June 2021

amazing service

An amazing service at a time when I literally thought I was going to lose everything, calm caring and listened without judgement, saved my sanity and my life . Reviewed on: 18th June 2021

A very helpful company

I was very worried about my dept but Step change reassured me and are very helpfull. Reviewed on: 18th June 2021

Working for me

Stepchange has a better understanding of bugeting than I have, that's why I'm with them Reviewed on: 18th June 2021

Very easy to do

Went very well and had no issues. Staff always available if help is needed Reviewed on: 18th June 2021

Thank the heavens for StepChange xx

Heavily in debt and equally heavily stressed out, didn’t know which way to turn then somebody happened to mention StepChange… they changed our lives around; yep, the debt is still there of course but now we don’t worry about Bailiffs or receiving stressful debt letters, StepChange manage with compassion our debts and help us with our ‘doable’ repayments plus dealing with the debtors directly, can’t be more grateful and therefore recommend to anyone who needs help with their debts, they have also helped us mentally to look life in the face again with hope - thank you StepChange xx Reviewed on: 18th June 2021

Very Pleased

Before I was with a well known independent debt management that miss manged my account causing me so many problems so after writing to me debtor i switch to StepChange who took full control and and because its free my creditors got more so win win for everyone. Reviewed on: 18th June 2021

QExcellent

All queries handled expertly with no fuss or delay Reviewed on: 18th June 2021

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