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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Mr Bennett

Step change have been very helpful in dealing with my problems they have made the whole process easy to understand and implement Reviewed on: 18th June 2021

The best solution

Stepchange has been such a welcome negotiator for me this past two and a half years. They have always handled my debts wisely, besides advising me with real fairness and understanding. Reviewed on: 18th June 2021

very good

few years now great help and keep me up todate Reviewed on: 18th June 2021

i can now sleep at night thanks to step change

step change changed my life one single payment every month with help available evry step of the way Reviewed on: 18th June 2021

Do Not Be Afraid

Knowledgeable, approachable, non-judgemental advisors ... do not be afraid to call them if you need guidance. Reviewed on: 18th June 2021

Fantastic customer service

Having made contact with Step change 12 years ago in panic, their patient listening and calm advice changed my life. The suggestion was to start DPM with them. Panic drained and positive approach for the future. Now only a few moths off completing DPM and debt freedom. Coudn't have done it without Step Change. Thanks a million. Reviewed on: 18th June 2021

Peace of mind and reassurance

We are retired and found ourselves in considerable debt due to non payment of monies owing from a 4 year contract , we honestly thought we would have to sell the house and end up homeless. Spoke to Step Change and the peace of !and that we were given when they said they would contact our creditors and placeus on a manageable DMP . We could finally breathe again staying in our home, and month by month paying of the debts and no fear of bailiffs knocking on the door. Cannot thank them enough. Reviewed on: 18th June 2021

Amazing company to deal with

I can't praise Stepchange up enough. They have helped me so much to get back on my feet rather than me feeling like I'm drowning in my debt. They are very easy to deal with and never over complicate things which really helps considering you're dealing with enough stress as it is. I very highly recommend!! Reviewed on: 18th June 2021

Simply the best

When you’re so worried about debt,the staff here are so caring and helpful. They help you get stress free. So good. Reviewed on: 18th June 2021

Fantastic

Brilliant, helpful and really understanding from start to finish, you have helped me so much, thank you. Reviewed on: 18th June 2021

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