Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Weight off shoulders

Had a lot of joint debt following a marital separation. StepChange were incredible at helping to understand the full scope of what was outstanding, collate and organise that information into a very easy to understand budget, plan and ultimately begin working to get this under control. This included speaking to the creditors on my behalf to negotiate repayment terms and it's been a huge weight off my shoulders to have this in place, knowing every month my debts are reducing significantly. Reviewed on: 27th May 2026

Good advise from the start and made everything clear...

Good advise from the start and made everything clear and simple to get things set up. Reviewed on: 27th May 2026

Managing debt is tough on your own.

Managing debt is one of the most difficult things for an individual to tackle alone. StepChange helped me by making the process simple and by advising me along the way. I felt like a failure by getting into so much debt but StepChange gave me back my self respect. Reviewed on: 27th May 2026

Everything has been handled so well it took a lot of...

Everything has been handled so well it took a lot of stress off me Reviewed on: 27th May 2026

First class service

The customer service team are absolutely amazing. Everything online was easy to follow and arrange a DMP. Follow up support and help when calling has been second to none. Reviewed on: 27th May 2026

I have been with step change a number of years and t...

I have been with step change a number of years and they are very approachable and easy to talk to they sorted my problems out straight away Reviewed on: 27th May 2026

I do not no how how to manage My debt if it was not...

I do not no how how to manage My debt if it was not for them Reviewed on: 27th May 2026

There’s absolutely no judgement at all!

There’s absolutely no judgement at all! The team are always so kind and understanding. I genuinely don’t know how I would’ve dealt with my debts otherwise. Reviewed on: 27th May 2026

Great service, very helpful people and easy to set up

Great service, very helpful people and easy to set up Reviewed on: 27th May 2026

Wen i asked stepchange for help they were very patie...

Wen i asked stepchange for help they were very patient amd did not judge and were very polite Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from My Debt Plan 4.85 from 386 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub