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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

relief from pressure

5
Before I was introduced to Step Change I was stressed beyond belief ,I was snappy and angry with family and friends alike. I could not spend any real time in company, and I was at times in danger of losing my job. Step Change gave me back my life and self respect. Reviewed on: 18th June 2021
Bryan Flynn's avatar
Bryan Flynn

Excellent service

5
Wish I had got in touch much sooner Reviewed on: 18th June 2021
Dawn Anderson's avatar
Dawn Anderson

Life savers

5
These people are actual lifesavers, each and everyone are amazing, I have spoken to a fair few staff members over the years and their patience and help has been invaluable, not one has been judgmental all they have shown is just pure kindness and empathy. Reviewed on: 18th June 2021
Lynda Wiggins's avatar
Lynda Wiggins

A company that helps

5
I’ve been with StepChange now for 5 months and they have been amazing. From setting up a plan to support carrying on. Reviewed on: 18th June 2021
Carla astley's avatar
Carla astley

Worries taken away

5
Very helpful and sorted out a payment plan so we could afford to pay our debts, couldn't have done it without them and advised us throughout the plan what to do in certain circumstances. Reviewed on: 18th June 2021
Liz and Kev's avatar
Liz and Kev

Very helpful and caring

5
From day one Step Change have been so helpful and have taken the away from me. Fully recommend anyone in debt problems to speak to them Reviewed on: 18th June 2021
Jennifer Crunkhorn's avatar
Jennifer Crunkhorn

Extremely helpful

5
I was very worried and Stepchange are looking after me. Reviewed on: 18th June 2021
Terence Mail's avatar
Terence Mail

Very efficient

5
Most helpful and listened to other problems Reviewed on: 18th June 2021
Joyce Lancaster's avatar
Joyce Lancaster

Brilliant

5
What lovely people to deal with, they have helped me through every single step of the way, they explain things to you so you can understand, it doesn't matter how much time it takes to sort your problems out they have got the time, once again all I can say is thank you so much StepChange, w,r, Duncan. Reviewed on: 18th June 2021
William Duncan's avatar
William Duncan

Excellent service

4
Good service very helpful to people Reviewed on: 18th June 2021
Jon Hall's avatar
Jon Hall

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