Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very helpful and give good advice to make you relax

Very helpful from start of problem to completion Reviewed on: 18th June 2021

Truely care

StepChange truely care about the person in debt. Not where you’ve come from or how it all happened but what they can do to get you debt free Reviewed on: 18th June 2021

Simply the best

Very professional and so so helpful in my time of need when I hit rock bottom. Reviewed on: 18th June 2021

Excellent

Step Change changed my life, helpful, supportive, not judgemental, that first step was the hardest but so worth while. Reviewed on: 18th June 2021

Life changing

Has helped me see an end point to my debts. Thank you so much Stepchange. ❤ Reviewed on: 18th June 2021

Step Change is the way forward

I was nervous about talking to someone about my debts and to ask for help. I needn't have worried, the people at Step Change are amazing, they don't judge you, they help you. They go through the different options available to you depending on your circumstances. The relief I felt after talking to somebody made me wish I had done it sooner. Reviewed on: 18th June 2021

Helpful

Very good at what they do very helpful throughout Reviewed on: 18th June 2021

No pressure debt relief

StepChange has been the only company that hasn't hustled pressure on me to agree to a debt contract. Very patient and reassuring staff, who gave me plenty of time to make my decision. Reviewed on: 18th June 2021

Saved my life!

Quite literally saved my life. I was in such a dark place before StepChange intervened Reviewed on: 18th June 2021

Thank you Stepchange

When things looked really bleak Stepchange offered me a life line - listened to me - helped me when no one else did Put me on the right track Thank you for a little piece of mind Reviewed on: 18th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt management
from Creditfix 4.70 from 795 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub