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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Supportive non judgemental

Very helpful and taking me through the process step by step. Dealing with my creditors who can be quite challanging Reviewed on: 18th June 2021

Thank you from the bottom of our hearts.

We were financially crippled following My Wife suffering life threatening illness. Stepchange helped massively. We eould be homeless without them. Reviewed on: 18th June 2021

worry free

Step change have helped me out of the stressful time I was having just after my partner had passed away. I had been paying my credit card and bank overdraft off regularly for years, until eventually it all caught up for me. I actually still had credit on one of my cards to the tune of £10,000, which I could have used to pay some of the other items off but I decided to take a different STEP. StepChange was recommended to me by a friend, I contacted them and within a few weeks I began to feel confident that StepChange had changed my life for the better.Many Thanks to the team. Reviewed on: 18th June 2021

Helped ease my worries!

Calm polite people that do not judge but ask some tough questions . Help you deal with the scary stuff so you can sleep and breathe a little easier. Their reputation is good so you usually get a positive response from your creditors. Reviewed on: 18th June 2021

efficient helpful educational

always helpful, explains things clearly, in debt management Reviewed on: 18th June 2021

Simply the Best

Step Change have turned my and my family's life around. From having sleepless nights and constant worry due to debt, me and my wife can now eat again without having to prioritise our daughter. Step Change have just been what a true friend should be, always there for you, ready to listen, able to offer help and always backing your corner. They are simply the best. Reviewed on: 18th June 2021

Life Savers!

Absolutely brilliant Organisation. Staff very patient and knowledgeable. Thank you for all your help. Reviewed on: 18th June 2021

Step Change changed my life

I feared losing my home, then I was recommended to consult Step Change. They were very reassuring, non-judgmental, and very professional. They created a plan to resolve my debt problems, and they have responded helpfully at every turn. Every individual I have had contact with at Step Change has been great, without exception. Thank you. Reviewed on: 18th June 2021

Beyond Excellent service.

Stepchange gives a service 'Beyond Excellent'.I have never come across any company who is so understanding, so thorough and so efficient. Very highly recommended. 5 stars !! Reviewed on: 18th June 2021

Outstanding

Having never been in a situation requiring this kind of support, Stepchange without a shadow of a doubt have taken the stress and pressures of dealing with debt. Offering support, providing plans to accomodate your needs so that your situation is controlled and your wellbeing doesn't deteriorate any further. I'm so thankful to Stepchange for their continued guidance and support and I would advise anyone who has managed to get themselves into a situation where finances are spiralling out of control Stepchange are the best for providing ongoing help. Thank you for making a very stressful challenging time seem solvable. Reviewed on: 18th June 2021

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