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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Kind, Empathetic, Thorough, but most of all, Non-Judgemental

I think, my review title just about sums it up..... The lady I spoke with, Sally, was lovely and made me feel at ease. I had put off asking for help because I had been so embarrassed that I had put myself in this position. I would have no hesitation of recommending Step Change to other people, in fact, I already have!!!! Reviewed on: 18th June 2021

easy to talk to

i got in right mess but they help me to sort in out Reviewed on: 18th June 2021

Great service & support

Great help & support at sorting through my debts the best way to deal with them and get me debt free. Reviewed on: 18th June 2021

Amazing Support

Debt is a scary thing, especially when you let it pile up. I contacted StepChange 2 years ago and they supported me through the process of managing and paying back my debt in a manageable way. I literally could feel the weight of this stress being lifted off my shoulders. I genuinely can't recommend StepChange enough and would say to anyone in a difficult situation with debt to make that phone call, it will change your life! Reviewed on: 18th June 2021

Absolutley fantastic

To say these are a charity based organisation I would like to say what an amazing job you are doing. I got myself into debt with credit cards and bank loans, I was so scared as I didn't no what to do. I contacted my bank and they actually recommended step change, best thing I ever did, yes it's going to take a long time to pay my debts off but I know they are now under control. I even recommend them to the people I help with with there finances. Thank you step change Reviewed on: 18th June 2021

Stress savers

Helpful,patient,and understanding.Would recommended this company to everyone who has debt worries. Reviewed on: 18th June 2021

They give you peace of mind

So helpful and friendly. Take away the terrible stress that you have been under and allow you to sleep at night. Reviewed on: 18th June 2021

Peace of mind

I was in a very bad place with my debts. Most of the debts were taken to help family. Now I seemed to be drowning in all of this and unable to rectify it myself and deal with the creditors due to my emotional state. Yet I was working about 70 hours a week. Now I do a budget and stick to it. And every little penny I can afford to pay the loans I give. But I feel better and I am not dreading opening my letters anymore. Emotionally I feel better to read a letter of demand as I know I can talk to someone about it. Reviewed on: 18th June 2021

Just Great

I had a lot of debt and the company were just on my back all the time and it was making me ill. I then heard about Step Change so I contacted them and they went through everything with me and put me on a Debt Management program and contacted all my creditors for me and make all payments direct for me. If you have the same problem I have then contact Step Change. Reviewed on: 18th June 2021

Brilliant service

Very grateful for the help and support provided by StepChange highly recommended Reviewed on: 18th June 2021

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