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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16646 reviews)

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4.95

Based on 16,646 reviews, last reviewed 11th May 2026

92850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change helped us take back control. Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16646)

Great service received

Step change helped my family through a difficult financial time and alleviated a lot of stress as they dealt with all creditors on our behalf Reviewed on: 4th May 2017

Life Changer

This company has helped our household manage our debts at an extremely difficult time. Can't stress enough how much it has helped my father at a time when debt collectors were at our doors! Let them talk to the debtors not you ! Reviewed on: 3rd May 2017

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent & Understanding

A brilliant charity, go above and beyond to listen and ensure that you are supported every step of the way. Reviewed on: 11th April 2017

life savers

Free debt management advice and plan creators. Vital for so many people suffering from debt and in stressful positions Reviewed on: 9th April 2017

Life changing

This company totally changed my life around!..So helpful, fill in the forms if you are having trouble, one to one customer care, there 24/7, can keep tabs on your payments..Without Step change i can honestly say i would be in hospital etc., with a nervous breakdown! Reviewed on: 3rd April 2017

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