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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and cured a lot of anxiety

Step change has literally saved my life Reviewed on: 18th June 2021

Take the worry away.

After being overwhelm with the amount of debt accrue, it's great having support from step change who has liaise with my creditors and agreed a repayment plan, no more threating letter comes through the door. Reviewed on: 18th June 2021

Excellent

Help you with organising your debt situation with sound advice. A port in a storm Reviewed on: 18th June 2021

Peace of mind

After always having a 100% credit rating I was scammed out of a large sum of money by a Bitcoin company. My life became a nightmare until STEPCHANGE came to my rescue, I now have no credit rating but I am able to sleep again at night. The staff are always helpful and non judgemental .. I can’t thank them so much for the support I have had over the last couple of years . Reviewed on: 18th June 2021

Saved my bacon

Deep in debt with no way out , one phone call and they gave me my life back . Reviewed on: 18th June 2021

A welcoming helping hand

They are very helpful.put you at ease and give you the support at a very worrying time and help you get to the other end Reviewed on: 18th June 2021

Sorted me out

Everyone is so helpful and have taken care of of everything, given me piece of mind. Reviewed on: 18th June 2021

Support and clarification Clear guidance

Overall a great service Takes pressure offminstead of adding to worry Reviewed on: 18th June 2021

A life saver and great counselling service

When I thought my world had come to an end and I thought I’d lose everything they calmed me down, helped me organise my debts. Made me stop trying to pay just one debt at the cost of the other debts. Helped me budget so I could still live and have a life while paying off my debt. It’s going to take time but I’ve managed and still had a life. Have got married and amazingly bought a house, something I never thought imaginable. They are always so helpful, kind and caring on the phone and have never once judged me. I can not speak highly enough of them Reviewed on: 18th June 2021

A weight lifted off my shoulders

From being in a position where I didn't know which way to turn, Stepchange quickly arranged agreement with the companies to whom I owed money. Set my budget and arranged payment in one Monthly amount. The letters stopped, the phone stopped ringing and I can now sleep at night again. I cannot thank them enough and would be more than happy to recommend their first class service. Reviewed on: 18th June 2021

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