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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Brilliant service

Very grateful for the help and support provided by StepChange highly recommended Reviewed on: 18th June 2021

Amazing

Stepchange pulled me out of a black hole of worry and debt Reviewed on: 18th June 2021

Very helpful and understanding

StepChange don't judge, they don't make you feel bad, they just offer good advice, sort everything out for you and they offer continuing advice. I felt like a failure when I first rang them but it was such a relief. I wish I'd contacted them much sooner as it would have saved me months of worry. Reviewed on: 18th June 2021

Fantastic service

I've been with StepChange for a few years now. Staff are professional, always helpful and give advice for you to make a decision on what's best for you. Fantastic service. Recommend them always. Reviewed on: 18th June 2021

Helpful and cured a lot of anxiety

Step change has literally saved my life Reviewed on: 18th June 2021

Take the worry away.

After being overwhelm with the amount of debt accrue, it's great having support from step change who has liaise with my creditors and agreed a repayment plan, no more threating letter comes through the door. Reviewed on: 18th June 2021

Excellent

Help you with organising your debt situation with sound advice. A port in a storm Reviewed on: 18th June 2021

Peace of mind

After always having a 100% credit rating I was scammed out of a large sum of money by a Bitcoin company. My life became a nightmare until STEPCHANGE came to my rescue, I now have no credit rating but I am able to sleep again at night. The staff are always helpful and non judgemental .. I can’t thank them so much for the support I have had over the last couple of years . Reviewed on: 18th June 2021

Saved my bacon

Deep in debt with no way out , one phone call and they gave me my life back . Reviewed on: 18th June 2021

A welcoming helping hand

They are very helpful.put you at ease and give you the support at a very worrying time and help you get to the other end Reviewed on: 18th June 2021

Alternative products

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