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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Saved my life

Not an exaggeration to say they saved my life. I was in a really desperate place, my debts were spiralling out of control, I felt isolated and ashamed and didn't know how to get out, I was at the point of having suicidal thoughts. Taking the step to call step change really changed my life. They were caring and non judgemental. They guided me through my options and supported me in getting my DMP set up. The first 12 months were tough, but the relief was unmeasured. I'm now in my last year of DMP, and I can not wait to move forward debt free and feeling much more positive about the future. Thank you! Reviewed on: 18th June 2021

Fantastic customer service

StepChange have been amazing in helping me. There is always someone who I can talk to, who is patient and understanding and able to explain clearly to me. I don’t know what I would have done without StepChange. Reviewed on: 18th June 2021

Terrific Customer Service

Step Change are professional, friendly, extremely helpful and efficient. They take all the stress out of what can be a very difficult and embarrassing situation for a lot of people. Reviewed on: 18th June 2021

Lifesaver

Lifesaver. I think I would have been completely lost without them. Reviewed on: 18th June 2021

Great help

They listened and helped when others didn’t. Reviewed on: 18th June 2021

Kind, Considerate and passionate about their jobs

Very easy to do business with. Very kind, don't make you feel bad. Reviewed on: 18th June 2021

Big sigh of relief

I was struggling to keep up with the extra charges that my cards kept putting on.I contacted Step Change and they took a weight off my shoulders. Reviewed on: 18th June 2021

Takes control, lifts the burden.

Very straightforward grasping of the nettle of debt. Takes up negotiations, takes full account of circumstances, producing a manageable solution. Reviewed on: 18th June 2021

Excellent care and service

Step change are a caring and customer focussed organisation, who make my DMP worry free. Reviewed on: 18th June 2021

So helpful

Being in debt is a stressful experience but StepChange are so helpful and accommodating that the main burden is lightened considerably and very quickly. I would definitely recommend StepChange to anyone who has found themselves in debts they can no longer manage alone. Reviewed on: 18th June 2021

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