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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The best company that changed my life. Thank you

I can't express to you how I feel you are amazing Reviewed on: 18th June 2021

Could not of done this without there help.

I had huge debts of over 35K credit cards etc and felt my debts were never reducing despite paying them. StepChange were recommended to me by my friend. I found the staff to be so helpful and explaining the services. All professional and brilliant service I am nearly debt free only few months to go. Thanks for getting my life back Reviewed on: 18th June 2021

Really helpful company

StepChange for were very helpful and very understanding even though I felt quite embarrassed I got myself in so much debt know that I'm coming towards the end of my debt I still feel that they are one of the most friendliest companies out there so I still have a pet hate of NatWest Bank It's took me a very good way of how to budget properly I even managed to save money at the end of the month Reviewed on: 18th June 2021

Helpful, patient, understanding staff.

Helpful, patient, understanding staff, efficient and knowledgeable in various debt management tips and tools. They tailored their help to me perfectly. Communication with StepChange always left me feeling lighter, more positive and more in control. Reviewed on: 18th June 2021

ms

so far so good really kind and helpful Reviewed on: 18th June 2021

Always helpfull

If ever I am worried about payments or get any letters they are there for you at step change they do not judge you and make you feel small are always friendly and although they can't make the decision for you always give good advice Reviewed on: 18th June 2021

Helpful

Only been with them a few months and they have helped me pay my debts back that I couldn't do, really helpful Reviewed on: 18th June 2021

The best team ever!

The best people, that genuinely want to help and make a difference to people’s lives. Thanks again team x Reviewed on: 18th June 2021

StepChange is a lifesaver

I got the wonderful news I was pregnant after experiencing 2 miscarriages and this should have been the happiest news of my life but I was focused on how I would pay my debts. I had been self-employed for a while and had just landed a contract during the end of the first pandemic so was eligible for any support from my employer: Thankful, StepChange helped me organise my income and got me onto a debt management plan so that I could put my energy towards preparing for my little one. They’ve given me the security I needed to feel safe during this time by liaising with my creditors. The staff are always so friendly and honest. Thank you StepChange! From, A happy customer. Reviewed on: 18th June 2021

Supportive, reassuring, life changing

After losing my job I was faced with unaffordable debt and my home being at risk. Thanks to the incredible support and advice from Step Change, I’ve been able to continue paying off my debt at an affordable rate. They’ve been superb. Reviewed on: 18th June 2021

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