Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Peace of mind

When I got into financial trouble I contacted Step Change . They took me through the process ,set up a DMP and all the worries I had got a lot less andmade my debts affordable . Reviewed on: 17th June 2021

Kind

They are kind and non judgmental Reviewed on: 17th June 2021

Comforting and reassuring peoples

They are so kind in their approach to me, have been so good overall in their service and advice, really recommend as they've built my confidence Reviewed on: 17th June 2021

Step change is a miracle

Step change has been life changing. Month in month out, I was struggling with the outgoings. With step change, I make one affordable payment. Thank you Step change !!!!!! Reviewed on: 17th June 2021

Excellent help

Excellent service thank you, you have made me see a light at the end of a Tunnel instead of a massive black hole thank you ever so much for your continuing support & Help . I would highly recommend x Reviewed on: 17th June 2021

So helpful and professional

When I first went to Stepchange I didn't know what to expect , except that I may be judged in some way for ending up in such a financial mess. Nothing could be further from the truth. They were and continue to be helpful, professional , and quick to offer non judgemental, practical advice and guidance. It is such a relief to know they are looking after my affairs and they have helped me create a far healthier relationship with money. Reviewed on: 17th June 2021

Life Savers

Step Change came into my life at a time when I thought that I was going to lose everything. They supported me and got me back on track. I don’t know what I would have done without them. Reviewed on: 17th June 2021

Friendly helpful service

Stepchange were a godsend when we needed help with our debts, they are very friendly and put you at ease and dont judge you, they help you come up with a solution to suit your personal needs and are with you every step of the way Reviewed on: 17th June 2021

They took my worries and troubles off my shoulders

Step Change has taken my debt worries and troubles off my shoulders through the amazing support and payment plan they've put in place for me. Step change has become a seal between me and my creditors. They's always listening, calming and reassuring voice at the end of the phone line for whenever I received those dreadful letters from the creditors. Thank you for the continuous support and the peace of mind. I'm forever grateful. Reviewed on: 17th June 2021

Saved me

Help and support when I needed it most Reviewed on: 17th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub