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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful, a seamless and stressfree support

For me Stepchange has changed my life from sort of very disorganised, full of stress financially and psychologically and my chaotic life. Now, my life has it’s direction and focus to go back to normal in due time. Stepchange has an important role in shaping our bright future ahead. Stepchange deserves to be recognised by any institution for their role to anyone whom they needed their helping hands. Reviewed on: 18th June 2021

They have helped me so much

I have been with StepChange for almost 5 years and they helped me change my life. Took away a lot of stress and sleepless nights Reviewed on: 18th June 2021

Excellent

I was drowning in my debt, my life was worthless and my only relief was death! Step change helped me realise there is more! I am not running away! I will pay what I owe and I am worth more! I'm a good person who's hit hard times! I'm not bad and Lige has more in store for me xx Reviewed on: 17th June 2021

They are amazing

Stepchange has been so helpful to me and understanding they are amazing Reviewed on: 17th June 2021

Peace of mind

When I got into financial trouble I contacted Step Change . They took me through the process ,set up a DMP and all the worries I had got a lot less andmade my debts affordable . Reviewed on: 17th June 2021

Kind

They are kind and non judgmental Reviewed on: 17th June 2021

Comforting and reassuring peoples

They are so kind in their approach to me, have been so good overall in their service and advice, really recommend as they've built my confidence Reviewed on: 17th June 2021

Step change is a miracle

Step change has been life changing. Month in month out, I was struggling with the outgoings. With step change, I make one affordable payment. Thank you Step change !!!!!! Reviewed on: 17th June 2021

Excellent help

Excellent service thank you, you have made me see a light at the end of a Tunnel instead of a massive black hole thank you ever so much for your continuing support & Help . I would highly recommend x Reviewed on: 17th June 2021

So helpful and professional

When I first went to Stepchange I didn't know what to expect , except that I may be judged in some way for ending up in such a financial mess. Nothing could be further from the truth. They were and continue to be helpful, professional , and quick to offer non judgemental, practical advice and guidance. It is such a relief to know they are looking after my affairs and they have helped me create a far healthier relationship with money. Reviewed on: 17th June 2021

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