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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Mr. johnson

brilliant! no need to stress anymore! Reviewed on: 17th June 2021

Worried? Then take a Step ...Change to being debt free!

From day one a very heavy weight was lifted.The support I got was so reassuring .Everything was worked out so that I would be able to meet all my commitments..Without having to stress every month . Reviewed on: 17th June 2021

Live saving service

My debts were completely unmanageable and I was struggling with having higher outgoings than income for some time, before I heard about Stepchange. They were so helpful and lovely at every step of the process and I was able to consolidate my debts into one manageable monthly payment which gave me the much needed breathing space to get back on my feet. They were so understanding if I ever ran into difficulty during my plan and assisted with payment breaks etc. I'm now just a few months away from being debt free and life feels manageable again thanks to Stepchange. Could not recommend them enough. Reviewed on: 17th June 2021

Step Change, a very Supportive organization.

The staff are supportive. They provide full information and guidelines on what to do. Reviewed on: 17th June 2021

Dont panic test assure with Stepchange

Stepchange will deal with yours debts on a debt management or other don’t worry about your creditors Reviewed on: 17th June 2021

So Good and So Necessary

I have never been good with money. I had run up huge credit card debts which only kept increasing due to interest. The stress and despair was beyond belief. Stepchange were both calming and helpful. They approached my problem in a non-judgemental manner and proposed, explained and implemented a solution. Immediately I was given hope and could see there was a way out of the mess. I cannot emphasise how much of relief that was. I cannot recommend them highly enough. Reviewed on: 17th June 2021

Helping Hands

I was in a mess in a lot of debt someone gave me StepChange telephone number I rang them and they were most helpful. They sorted my payments by DMP with my creditors paying what I could afford. I am still paying off my debts but I feel safe but I feel safe to think I have StepChange to help me if needed. Thank you Stepchange. Reviewed on: 17th June 2021

Awesome company.. Takes all the stores and worry away from you

In3 yrs I am almost finished paying all my debts thanks to stepchange... It's so easy and I recommend them to anyone Reviewed on: 17th June 2021

All round good communication

All good very good communication and understanding Reviewed on: 17th June 2021

Sanity saving..

Step Change helped me to get my problem into perspective and showed me how to get it sorted, saving my sanity. Reviewed on: 17th June 2021

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