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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind

Very helpful in sorting out my mess and getting me back on track Reviewed on: 17th June 2021

The best

Very professional took time to make sure you where happy with the plan discussed Reviewed on: 17th June 2021

Amazing.

Very helpful. Talk you through everything easy to keep track of everything. Answer any queries. Gave me great peace of mind Reviewed on: 17th June 2021

Turned my life around

I was sinking further into debt and depression and without stepchange I really don’t know if I would be here now. It felt as if the entire weight of the world was lifted of my shoulders. I can’t recommend them enough to anyone. Reviewed on: 17th June 2021

A really helpful organisation

A very helpful and sympathetic organisation. Reviewed on: 17th June 2021

Cannot fault Stepchange took all the heartache and heat away the first day I had to do this.

Stepchange does what is says. Excellent in every way. Five stars and more. Reviewed on: 17th June 2021

Will get you where you want to be - debt free

From the start and throughout, they’ve been extremely helpful, understanding and helped me through difficult times. Stressed or over thinking problems ahead, just give them a call and they can help or advise like they did me relieving a lot of worry. Pleased to have chosen them to help me through my debt recovery. Reviewed on: 17th June 2021

Co. PassionStep change have literally been a lifesaver, lovely compaas

Step change have literally been a lifesaver. They are lovely compassionate people. Reviewed on: 17th June 2021

Step change saved my self esteem, my sanity and possibly my life.ilife

I was self employed in the hospitality industry, recently widowed and made some bad choices which got me into financial difficulties. Step change salt with my problems sympathetically and me with respect. They were professional, efficient and still are to this day. I owe them at the least peace of mind and a plan which allows me to go forward and have a life. Reviewed on: 17th June 2021

Releif

Peace of mind is what I now have Reviewed on: 17th June 2021

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