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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

So Good and So Necessary

I have never been good with money. I had run up huge credit card debts which only kept increasing due to interest. The stress and despair was beyond belief. Stepchange were both calming and helpful. They approached my problem in a non-judgemental manner and proposed, explained and implemented a solution. Immediately I was given hope and could see there was a way out of the mess. I cannot emphasise how much of relief that was. I cannot recommend them highly enough. Reviewed on: 17th June 2021

Helping Hands

I was in a mess in a lot of debt someone gave me StepChange telephone number I rang them and they were most helpful. They sorted my payments by DMP with my creditors paying what I could afford. I am still paying off my debts but I feel safe but I feel safe to think I have StepChange to help me if needed. Thank you Stepchange. Reviewed on: 17th June 2021

Awesome company.. Takes all the stores and worry away from you

In3 yrs I am almost finished paying all my debts thanks to stepchange... It's so easy and I recommend them to anyone Reviewed on: 17th June 2021

All round good communication

All good very good communication and understanding Reviewed on: 17th June 2021

Sanity saving..

Step Change helped me to get my problem into perspective and showed me how to get it sorted, saving my sanity. Reviewed on: 17th June 2021

Peace of mind

Very helpful in sorting out my mess and getting me back on track Reviewed on: 17th June 2021

The best

Very professional took time to make sure you where happy with the plan discussed Reviewed on: 17th June 2021

Amazing.

Very helpful. Talk you through everything easy to keep track of everything. Answer any queries. Gave me great peace of mind Reviewed on: 17th June 2021

Turned my life around

I was sinking further into debt and depression and without stepchange I really don’t know if I would be here now. It felt as if the entire weight of the world was lifted of my shoulders. I can’t recommend them enough to anyone. Reviewed on: 17th June 2021

A really helpful organisation

A very helpful and sympathetic organisation. Reviewed on: 17th June 2021

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