Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Take the pain out of debt

StepChange has really helped us look after our debts, now we don’t need to worry as they are always there on our behalf to help us with creditors. Would highly recommend StepChange. Reviewed on: 17th June 2021

Living again

Step change has totally changed my outlook on life, I have a debt free date to work towards instead of endless letters threatening me. They just make debt and life seem manageable. Reviewed on: 17th June 2021

Amazing

My overall experience is absolutely brilliant. I come from a finance background and dealt with Stepchange then and there service, staff were so helpful and understanding and treated the customer we referred to them with respect, hence why I decided to call them, when I ran into difficulties, after being made redundant. I whole heartedly recommend Stepchange 100% to anybody who is in financially difficulty. Reviewed on: 17th June 2021

Very helpful service

Kind professional people, totally non judgemental Reviewed on: 17th June 2021

Fantastic Service

Always there for you and always very clear advice Reviewed on: 17th June 2021

Lifechanging

Changed my life and given me hope for the future. Reviewed on: 17th June 2021

Helpful

Easy helpful stress free, and supportive all the way Reviewed on: 17th June 2021

Debt free again :)

These guys are amazing and worth there weight in gold. After 2 years of burying my head and feeling ashamed of the debt I had, I finally contacted these guys and now 3 & 1/2 years later I am now debt free and no longer looking over my shoulder. I can never repay these guys & girls for the help and advice they gave me when I was at rock bottom and I now have a rosey future ahead of me. Thank you for all your hard work and the fact they do it for free is invaluable. Please if you are struggling then contact these people and they will understand, never judge and best of all help you to look forward to a bright, debt free future. Reviewed on: 17th June 2021

Great service and advice

Plenty of good advice an help a worthy winner Reviewed on: 17th June 2021

A God-send organisation

They have been so helpful reassuring and speak in clear layman terms. I’m never afraid to discuss financial problems with them Reviewed on: 17th June 2021

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt management
from Creditfix 4.70 from 795 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub