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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me turn my life around. .

Only 1 year until I am debt free thanks to Stepchange. Sensible, straightforward advice and they dealt directly with creditors to stop interest and other charges. Reviewed on: 17th June 2021

Great service

I would recommend step change great service took all my worries away thank you Reviewed on: 17th June 2021

They have taken the main worry away. THANK YOU!!!!

There is always people at the end on the phone to help Reviewed on: 17th June 2021

Fantastic service

Brilliant staff make the debt process manageable and help so much. It's an invaluable service and I have no qualms about recommending it. Reviewed on: 17th June 2021

Life saving

I was in a deep depression where I could see no way out. The more depressed I got the more I “spent” and so the cycle repeated until my mental health worker told me about StepChange and it has literally stopped me committing suicide. Thank you Reviewed on: 17th June 2021

A huge weight off our mind

Right from the first contact with Step Change ( then called CCCS) We have had support and guidance from the advisors. It was a great relief when we started the plan, after years of struggling to pay cards and loans and always being in an overdraft. We are coming towards the end of the plan now, and looking forward to being debt free. I dread to think where we would be if we had not discovered Step Change. We would recomend them to anyone struggling with debt, Reviewed on: 17th June 2021

Best step to take with debt problem

Very easy to get on the board.All advisers are very understanding and always explained with compassion. I am very pleased with every side of the service Reviewed on: 17th June 2021

Excellent

Great experience they have really helped me and no regrets. Reviewed on: 17th June 2021

Amazing

Never dealt with such friendly and professional people and always make you feel like a someone brilliant Reviewed on: 17th June 2021

DM support

I have bern a client for a God few years now and no matter how many times i contact Stepchange the service you receive is always top notch, very professional but empathetic at the same time i wouldnt know what i would have done if it wasnt for Stepchange i probably would have lost everything Reviewed on: 17th June 2021

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
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from Creditfix 4.70 from 795 reviews
Debt Solutions
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