Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

View other StepChange products

4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Great service and advice

Plenty of good advice an help a worthy winner Reviewed on: 17th June 2021

A God-send organisation

They have been so helpful reassuring and speak in clear layman terms. I’m never afraid to discuss financial problems with them Reviewed on: 17th June 2021

Change your sleepless nights now

Stepchange is reassuring and supportive, offering practical advice and solutions that work. You can't wipe your debts clear but you can make a positive move to change the way you live and start to make repayments, which ultimately change your future. Reviewed on: 17th June 2021

They really were a life saver

I was really at my “wits end”. Like most people, dare I say mostly men. I had reached a point where I honestly could not see any way out of my situation. I heard about Stepchange and from the moment I contacted them, my life took a huge turn for the better. I will be eternally grateful to them. Reviewed on: 17th June 2021

So helpful

I wish I had contacted them sooner. So helpful , they gave me the advice I needed to finally manage my debt better. Reviewed on: 17th June 2021

AMAZING

Couldn’t sleep at night worrying.spoke to stepchange and it was brilliant they took all the stress away. Reviewed on: 17th June 2021

Peace of mind

I was in a situation where I could not see it getting better, in fact it only seemed to get worse. I contacted step change who led me through all my options in a friendly and very helpful way, they assisted me in setting up a debt management programme which has given me my life back. Whenever there has been a problem, they have been able to reassure me about things and always responded as quickly as they could. Reviewed on: 17th June 2021

Weight off shoulders

Once everything was in place it was straightforward Reviewed on: 17th June 2021

They make taking control again accessible!

Excellent support and encouragement to be come financially independent again. Great advice & learning for overcoming your financial worries. Helped me to take the control back and gave me confidence to own my financial situation. It had gotten serious and Stepchange didn’t make me feel stupid or embarrassed just empowered to take care of the debt & work towards debt freedom. All the support teams are well trained & engaging. Reviewed on: 17th June 2021

Amazing organisation and people

Incredible organisation and splendeid people who try their best to help people and bring back them on track to recovery money-wise, thank you StepChange Reviewed on: 17th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6462 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 84 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub