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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

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4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange have been courteous, comforting and reassuring. I don't know what I would have done without them.

I was in what I believed was a hopeless situation. But stepchange litterally changed my life. Reviewed on: 17th June 2021

Stepchange are superb!

Stepchange advisers are amazing always kind and so helpful . My whole experience has been made easier and I’m so grateful . Reviewed on: 17th June 2021

Excellent

Excellent service help me all the way, Very friendly staff, would definitely recommend to anyone struggling with depts. Reviewed on: 17th June 2021

Relief

Gives you peace of mind and staff always helpful and understanding. They offer good advice in calm and efficient, friendly way Reviewed on: 17th June 2021

Debt management plan

Step change have changed my life, putting me back in control of my spending and sorting out a plan which is achievable for me to pay each month. The customer service is second to none, non-judgemental and whoever I have spoken to on the other end of the phone or an email has always reassured me and dealt with any issues swiftly and professionally. I am so grateful for their help and support and would recommend them to anyone needing advice around money and debts Reviewed on: 17th June 2021

Freedom

Really helpful can finally sleep at night again thanks to stepchange dealing with all of the creditors Reviewed on: 17th June 2021

Help when you need it

Was desperately in need of help and I'm so glad that Stepchange was recommended to me. They showed me a bit of light during a very dark time in my life. I immediately felt there was a way out of my financial situation and with their support I have made some real headway. It's tough, but their continued support is very welcome. I wish I had sought their advice sooner. I can recommend their service to anyone who cannot see a way forward with debt. The staff I have spoken with have all been brilliant and most of all they don't judge Reviewed on: 17th June 2021

Excellent Company

I had debts of nearly 15,000 and there were times with Covid I had to reduce my monthly payments but they were super about it ..thanks for helping me so much and relieving me of stress Reviewed on: 17th June 2021

Piece of mind

I have been with StepChange since 2008 and prior to that I was in a constant state of worry and anxiety. StepChange has ensured that all my creditors received regular monthly payments which greatly reduced that worry and anxiety. Out of five creditors, four have been payed up and I am now paying money to only one, and as long as the current situation of paying this creditor continues (which I expect to happen), I will be debt free by next May. I do not know what the situation would have been without the help, support and guidance from StepChange. Best financial move I have made and has given me piece of mind. Reviewed on: 17th June 2021

Too good

They made my life so stress free and easy Reviewed on: 17th June 2021

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