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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Amazing

Never dealt with such friendly and professional people and always make you feel like a someone brilliant Reviewed on: 17th June 2021

DM support

I have bern a client for a God few years now and no matter how many times i contact Stepchange the service you receive is always top notch, very professional but empathetic at the same time i wouldnt know what i would have done if it wasnt for Stepchange i probably would have lost everything Reviewed on: 17th June 2021

Very professional and helpful

I find it easy to talk the about my issues Reviewed on: 17th June 2021

Took all my worries away

Such a great charity. They took all my money worries away and made me feel like I can breath again. Everyone is so friendly and non judgmental and always 100% happy to help. Reviewed on: 17th June 2021

Stepchange have been courteous, comforting and reassuring. I don't know what I would have done without them.

I was in what I believed was a hopeless situation. But stepchange litterally changed my life. Reviewed on: 17th June 2021

Stepchange are superb!

Stepchange advisers are amazing always kind and so helpful . My whole experience has been made easier and I’m so grateful . Reviewed on: 17th June 2021

Excellent

Excellent service help me all the way, Very friendly staff, would definitely recommend to anyone struggling with depts. Reviewed on: 17th June 2021

Relief

Gives you peace of mind and staff always helpful and understanding. They offer good advice in calm and efficient, friendly way Reviewed on: 17th June 2021

Debt management plan

Step change have changed my life, putting me back in control of my spending and sorting out a plan which is achievable for me to pay each month. The customer service is second to none, non-judgemental and whoever I have spoken to on the other end of the phone or an email has always reassured me and dealt with any issues swiftly and professionally. I am so grateful for their help and support and would recommend them to anyone needing advice around money and debts Reviewed on: 17th June 2021

Freedom

Really helpful can finally sleep at night again thanks to stepchange dealing with all of the creditors Reviewed on: 17th June 2021

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