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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Huge support!

StepChange take all the stress out of debt management, and quite literally help you manage. After years of avoiding debt and dreading the phone ringing I finally got the support I needed and after just two years am almost debt free. Not once did I feel like I couldn’t managed day to day as my budgets were honest and flexible with StepChange. Reviewed on: 17th June 2021

Brilliant Service

I was in the depths of despair, felt like I was drowning with the weight of the world on my shoulders. I was scared as I felt full of shame, like I was a failure but I finally plucked up the courage to make contact. I thought I would be greeted with judgement but far from it. The staff were so lovely, kind & understanding. When I eventually came of the phone, I felt so light, I was daring to feel happy again, so relieved. It makes such an amazing difference that these lovely people did all the contact with the companies we owed money to, I couldn’t bear the thought of having to do that myself! This is an amazingly brilliant organisation that I would heartily recommend to everyone who has fallen on hard times. Reviewed on: 17th June 2021

Simple, straightforward & friendly

From the moment I first contact StepChange, they put me at ease, helped me get myself organised, review my budget and talked through the pros and cons of each of my suggested options. I went with their managed DMP and I don’t have to worry anymore as they collect payments by DD and send regular updates. Oh and website is fab and easy to use! Reviewed on: 17th June 2021

Great service

Step change helps in a hopeless situation great service. Reviewed on: 17th June 2021

A weight of my shoulders

I was in a terrible state, worrying, unable to sleep, with two young children, a mortgage, and the final nail, was losing my job, once I found a new lower paid job, I came across step change, they help and supported me, never did they judge me, the person, I spoke to, was very understanding, gave me the reassures I needed, they went through the many options and a budget plan. I can't thank them enough, if anyone feels trapped, unsure or embarrassed about their financial situation, please Reviewed on: 17th June 2021

Helpful

Very helpful ever time I have called for advice. They have made paying my debts off less stressful Reviewed on: 17th June 2021

The best decision I ever made.

Stepchange have been amazing, they are professional yet kind. They understand your situation and the desperation you feel being in debt and they never make you feel ashamed or at fault. After my divorce they were amazing and have been ever since. Reviewed on: 17th June 2021

They are the greatest. They have helped me out tremendously.

Since StepChange have been helping me pay my debt my life has been so much easier. They dealt with my problem straight away and I have had no problems since. Reviewed on: 17th June 2021

Life changing

thought i will never get out of my debt. I was so stressed and felt shame about myself until step change helped me realized that theres hope. Now, im near towards the end of my debt payment and i cant wait to be free of debt and start my own saving a Reviewed on: 17th June 2021

All round fantastic

I have had my plan a few years now. Setting up was so easy and the staff are so friendly and understanding. They don't judge, whatever your situation they are helpful and kind Reviewed on: 17th June 2021

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