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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18083 reviews)

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4.92

Based on 18,083 reviews, last reviewed 28th May 2026

161700% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hard work to get it all set up initially Hard work to get it all set up initially Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18083)

Life saving

I got into severe debt and didn't know where to turn, I sort of buried my head in the sand and hoped it would go away but each day just got worse, i must admit i was thinking of suicide but my sister realizing how bad i was recommended stepchange. I finally built up the courage to ring them and face my demons, the gentleman I spoke to was so understanding and spoke to me in such a genuinely caring way that made me feel so at ease, they took all my troubles away and I'm now slowly paying off my debts but my life has changed so much I'm back to my happy self and could never praise stepchange enough. Reviewed on: 9th July 2020

Unbelievable company

Since I became a client I cannot believe the service, advice and care I have received. Nothing has been to much trouble for them and I have never felt embarrassed . Thank you Reviewed on: 9th July 2020

Excellent customer service

They really listened to my money problems and gave me the best solution to my problems. They treated me with compassion and understanding. Would recommend them to anyone with money problems. Reviewed on: 9th July 2020

Brilliant, non-judgemental support and help

Thanks to stepchange I can now sleep at night, open post without fear, and answer the telephone without worry. Their help has enabled me to be debt free in just 12 months, after having struggled on my own for almost 10 years. My health has improved as well as my emotional and mental health. I can not thank step change enough for their help, support and organisation. Thank you thank you thank you! Reviewed on: 9th July 2020

Relief from worry

The whole experience lifted a weight of our shoulders. The staff are friendly, knowledgeable and non- judgemental. Brilliant. Reviewed on: 9th July 2020

Life savers

If these people hadn't been around to help me, I don't know how I would have coped. There is always a friendly voice at the end of the phone and advice is always given. The process of setting up my DMP was so easy and best of all, nobody is there to judge you. During the current Coronavirus pandemic I had to reduce payments due to being furloughed but this was dealt with easily and professionally. Thank you Stepchange Reviewed on: 9th July 2020

Excellent customer.service

During the difficult time faced with mounting debt Step Change not only providing solutions but also the customer service enabling me to take back control. Reviewed on: 9th July 2020

Feeling normal again

Stepchange has made me feel normal again . It has helped me slowly start to clear my debts without the worry of a debt collector banging on my door and without me having to deal with my creditors directly because they do that for you. The staff at stepchange are understanding and caring . They totally understand that life and finances are always changing. So they are flexible and able to make sure you can afford the monthly payments before it is agreed . I have had the best experience of stepchange so far and I am truly thankful for all they have done to help me live my life without fear . I would totally recommend Stepchange to everyone who has debt to be cleared . Reviewed on: 9th July 2020

Sanity Saving Service

What a very helpful, knowledgeable & professional service these people provide. To call Step Change, full of worry and not know where to turn, they help bring you down and guide you in the right direction. They deserve all the accolades that come their way. Reviewed on: 9th July 2020

Lifesavers

StepChange was there for me during one of the most difficult times of my life. They were and are extremely helpful and understanding and have never made me feel embarrassed about needing help. I can honestly say that I would not still be around without them! Reviewed on: 9th July 2020

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