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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Step Charge

I don’t know what I’d have done if I hadn’t found out about Step Change. I’d built up a few credit cards after having many operations on my feet and because I’d been off work wages stopped and credit cards were used. Now I’m able to pay them off without interest charges. Step Change have been amazing. Reviewed on: 17th June 2021

Totally Honest Review

My experience with Step-Change has only been positive . Friendly and professional service has been offered and given on every occasion and has given me peace of mind. Thank you to all the team Reviewed on: 17th June 2021

Absolutely brilliant in what they do not only for me no doubt thousands

There marvellous very understanding helpful take a lot of pressure off people like myself I thank them from the bottom of my heart for what they do I can't thank them enough god bless to all and my sincere appreciation thank you Reviewed on: 17th June 2021

Helpful, understanding and showed me there us a way out of my debt.

They are an amazing company that have helped me getting life back on track. Reviewed on: 17th June 2021

Truly Amazing

Was apprehensive about using a Debt Management company, being a charity, Step Change are #1. Excellent customer service and support at all times. Thank you so much for helping me manage my debts. Reviewed on: 17th June 2021

Helping people to cope with debt.

It takes the worry out of monthly panic. Reviewed on: 17th June 2021

The Human touch

Step change talked us back from the cliff edge, there was always someone to talk to and they give the time you need. They will not do the work for you but they will guide you through the maze and help take the weight off your shoulders. Reviewed on: 17th June 2021

Very helpful , total confidence in them , made us feel like a weight had been lifted of us

Over spending, robbing Peter to pay Paul , not prioritising debts,getting more debt to pay debt. Reviewed on: 17th June 2021

Fantastic

Helpful service Helpful and brilliant Staff Understanding Reviewed on: 17th June 2021

Really helpful, wish I'd gone to them sooner

Excellent advisors, really supportive and helpful. Help make a scary situation feel easier to deal with Reviewed on: 17th June 2021

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