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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Lifesaver

I was in despair until a friend recommended StepChange to me. Their advice, support and non-judgemental attitude was incredible, and I am so grateful to them. Reviewed on: 17th June 2021

Takes So Much Pressure Off

I have been with Step Change for a number of years and it takes so much pressure off me knowing that my debts are reducing month by month. They also help me adapt to changing circumstances particularly as I am recently widowed and they have helped me amend my payment to take into account my changing financial position Thank You Reviewed on: 17th June 2021

Great Service

During a stressful time with money worries, Step Change made us feel as if all our problems could be sorted out at last. They have been so helpful through the whole process. I would definitely advise anyone having financial difficulties do not hesitate to make contact sooner rather than later. Reviewed on: 17th June 2021

Help in desperate times

Helpful, non judgemental and knowledgeable staff. Saved me from despair. Can’t recommend enough. Done leg debt get you down leg Stepchange help Reviewed on: 17th June 2021

Professional stuff

Great people happy to listen to your issues and working out a suitable plan for your problem. So happy that I get to know about you,your help it’s a life changer. Thank you so much Reviewed on: 17th June 2021

Peace of mind

I have nothing but confidence in Stepchange. They literally are peace if mind in a nutshell. Reviewed on: 17th June 2021

Excellent service

Excellent service very efficient staff making everything very easy to set up. Reviewed on: 17th June 2021

Saved my mental health

I was so afraid and so nervous about how I was going to be able to pay all the debts that I was in, but, after speaking to a reassuring person at Step Change my mind was at rest. It’s been a smooth transition and I would urge anyone else who worries about debt to get in touch with them. After all one step at a time. Thank you for all your support step change, it is no coincidence that you changed my life for the better. Reviewed on: 17th June 2021

Easy and fair

StepChange have helped me to pay my debts off on a monthly basis with no hassle or judgement. I am nearly debt free because of their help! Reviewed on: 17th June 2021

Very happy

When I have need help they have always been there and put me on the right track so my stress level went down and I could live again Reviewed on: 17th June 2021

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