Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

View other StepChange products

4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Step change is the best.

Since I have been with step change I had ultimate peace of mind. Thank you and I am so grateful for your outstanding support. Reviewed on: 17th June 2021

Life changing

They are with you every step of the way Reviewed on: 17th June 2021

Excellent

Very helpful and understanding not judgmental at all deal with creditors easily and without fuss Reviewed on: 17th June 2021

Best thing I ever did.

An absolute life changer the day I contacted StepChange. Helpful, friendly and totally put you at ease. Reviewed on: 17th June 2021

Calm down now!!!

From the first phone call to Stepchange, I felt calmer. Without patronising and judgement they help beginning to end of process. With great financial help Reviewed on: 17th June 2021

good job done

their service is awosome word can not describe their service a++++ Reviewed on: 17th June 2021

Such a positive experience

I was so apprehensive about seeking dept help. I chose Step Change because I was able to email and apply online rather than speak with someone at first. Everything was so straight forward. I have now phoned and spoken with a few advisors and every single person has been so lovely and extremely helpful. Reviewed on: 17th June 2021

Help when it's needed the most.

Taught me how to manage my debts and alleviate the issues I was worrying about. Reviewed on: 17th June 2021

Thet take away all the worry and negotiate with Businesses on your behalf to agree a suitable plan and I can relax

Their staff are the real deal ,so kind,helpful and know their role. They put your mind at ease and send regular statements to let you know your debt is refucing and how. If a client is giving yiu aggro they adapt and deal with that company . They are the best and if I am upset put me at ease and deal with a issue. Simply the best. Reviewed on: 17th June 2021

Just a great company 5tar

I have been with Stepchange for sometime and would recommend them to anyone. Reviewed on: 17th June 2021

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub