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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They changed my life

Couldn’t have worked towards clearing my debt without StepChange Reviewed on: 17th June 2021

A Weight off my Mind

Stepchange ended my worrying and sleepless nights. Reviewed on: 17th June 2021

Absolutely saved my sanity

Without the support of Stepchange I don't know how I would have survived Reviewed on: 17th June 2021

They saved my life

Can’t thank enough this people for the help with my problems.I was depressed and devastated after splitting up with my partner. I was overwhelmed with the debts problem and they save me. Reviewed on: 17th June 2021

Step change is the best.

Since I have been with step change I had ultimate peace of mind. Thank you and I am so grateful for your outstanding support. Reviewed on: 17th June 2021

Life changing

They are with you every step of the way Reviewed on: 17th June 2021

Excellent

Very helpful and understanding not judgmental at all deal with creditors easily and without fuss Reviewed on: 17th June 2021

Best thing I ever did.

An absolute life changer the day I contacted StepChange. Helpful, friendly and totally put you at ease. Reviewed on: 17th June 2021

Calm down now!!!

From the first phone call to Stepchange, I felt calmer. Without patronising and judgement they help beginning to end of process. With great financial help Reviewed on: 17th June 2021

good job done

their service is awosome word can not describe their service a++++ Reviewed on: 17th June 2021

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