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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Knight in shining Armour

Amazing, caring and have empathy for you. I was distraught with my circumstances and ashamed, they totally put my mind at ease, made me feel human and most importantly, I had a sleep after many months! Thank you, to each and everyone of you. Reviewed on: 17th June 2021

Helped us live again

Stepchange we amazing. The advisors offered practical solutions with no judgement. Reviewed on: 17th June 2021

Extremely Helpful

The best service available when things go wrong Reviewed on: 17th June 2021

MrNobody

Maybe im only here because of you...? Reviewed on: 17th June 2021

Amazing company so helpful

So polite very helpful puts you at complete ease Reviewed on: 17th June 2021

Top class

The iron I got was absolutely brilliant. After I did it I felt like a huge weight was lifted off my shoulders. I would recommend using StepChange to anybody. Reviewed on: 17th June 2021

Unsung heroes

Without there help most of us would be without hope !.. Reviewed on: 17th June 2021

Put my mind at rest & deal with my debts effectively

Very helpful, understanding , knowledgeable staff. They make a daunting task manageable without judgement Reviewed on: 17th June 2021

Helpful, reassuring, on-point

Their staff is very helpful and reassuring. you can feel that they are working on your behalf and just talking to them makes you feel less anxious. On top of that, they are extremely professional in carrying out all the steps on your behalf and they are really good at keeping you informed. Reviewed on: 17th June 2021

Supportive and encouraging

Helped from the very first phone call Reviewed on: 17th June 2021

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