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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

They helped me understand, there understanding of dealing with this matter.

They took everything into account and showed me how too manage my problems. Reviewed on: 17th June 2021

Excellent support

These people are helping others when they need it most Reviewed on: 17th June 2021

Good friends at a difficult time

StepChange representatives have been so helpful and supportive at every stage of the process from initial contact, through setting up a budget and agreeing and implementing a payment plan, with continuing reassurance and never a harsh word, despite my stupidity in allowing myself to get into debt Reviewed on: 17th June 2021

professional and caring.

I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021

Changed my life

I felt like my debt situation was impossible to resolve. Step Change helped me arrange payments to my creditors that I could afford according to my budget. I am disabled and live with mental illness and Step Change were incredibly supportive without patronising me. My life felt totally in unmanageable but now I don’t worry as I make one affordable payment by Direct Debit each month. When it came time for a review they were once again so kind and helpful and took all the stress out of a situation that has caused me huge anxiety in the past. I can’t recommend them highly enough, especially for people like me who live with mental illness and can find it very very hard to deal with situations head-on. Reviewed on: 17th June 2021

Helping us immensely

Always there when we need help and advice Reviewed on: 17th June 2021

Great service

Hassle free.understanding helpful staff and great service Reviewed on: 17th June 2021

Fabulous service

Great and easy to use . Took a lot of weight of my shoulders Reviewed on: 17th June 2021

A helpful hand.

They have been great without their help i would have sunk deeper into debt. Reviewed on: 17th June 2021

Paying back with no hassle.

I found Step Change so helpful and with their help my debt will be paid off by next year. Reviewed on: 17th June 2021

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