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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A helpful hand.

They have been great without their help i would have sunk deeper into debt. Reviewed on: 17th June 2021

Paying back with no hassle.

I found Step Change so helpful and with their help my debt will be paid off by next year. Reviewed on: 17th June 2021

Just fantastic!

So VERY helpful! Answered every question! Explained everything thoroughly! Honestly couldn’t ask for a more helpful company! 10/10 Reviewed on: 17th June 2021

Stepchange can help you!

Stepchange helped me when I felt I had nowhere else to turn with my debts and gave me a solution. Reviewed on: 17th June 2021

A lifesaver!

Stepchange really helped me when I had nowhere else to go with unmanaged debt. They gave me great advice and support and I would reccomend anyone with debt problems to contact them for help. Reviewed on: 17th June 2021

Very helpful

In the most distressing time StepChange has helped me and is still helping. They are easy to approach, getting back in touch quickly, never let me down. Reviewed on: 17th June 2021

LifeSaver

Before StepChange i had no life .... its the best Step in Life i ever took ❤ Reviewed on: 17th June 2021

What a relief!

I wish I have used Step Change earlier. I have last payment to go and will be debt free. First time in years. Guys, go for it, you will get back your piece of mind and the future will start looking brighter. Reviewed on: 17th June 2021

So helpful and supportive

Very helpful, I felt listened to when what felt like an insurmountable racking up of debts was finally too much to ignore. Professional, calm and nonjudgmental assistance to pay all creditors in one easy direct debit took the stress away a little and so nice to know there was someone on my side. Very flexible and helpful with any changes needed to be made. Reviewed on: 17th June 2021

Great

Really helpful, easy to set up, follow and pay off debts. Reviewed on: 17th June 2021

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