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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Amazing

This charity is so helpful, understanding and caring and is helping me through a plan with not alot of money spare but knowing I am paying a little every month and then they handle the rest and even stop most of the phone calls. I couldn't be more thankful. Reviewed on: 9th June 2021

Great help

Very helpful when things looked very dark. Reviewed on: 9th June 2021

They do the right thing

People worry because they're funded by the banks etc but they only ever act with customers' best interests at heart. My daughter was ill and accrued a lot of debt, they recommended bankruptcy and got her through the process. Can't fault them and they didn't make a penny out of her - they do what's right. Reviewed on: 7th June 2021

Non judgemental advice regarding debt

They are life-savers. Practical advice which transformed my life completely. I'm now 5 years debt free, when I truly couldn't see way out. Reviewed on: 7th June 2021

Knowledgeable, empathetic and supportive

They do an amazing job, helping so many people from different walks of life without judgement. Reviewed on: 7th June 2021

Fantastic support

Step change gave fantastic support and advice to a good friend of mine Reviewed on: 7th June 2021

Understanding and helpful

A very helpful company who listened and dealt with my money problem . Reviewed on: 7th April 2021

Life Saving Organisation

We Found ourselves in an inevitable and difficult to control financial situation. The service and advice offered by StepChange meant that two young men could regain their foothold on their careers and their parents could resume making positive contributions towards them and others. Almost every time I speak with a StepChange advisor I remind them that their service is literally life saving Reviewed on: 5th September 2020

Check out

Stepchange guide you all the way through step by step and make it easy join and keep helping you all the way through Reviewed on: 28th August 2020

Very good service

Stepchsnge really did change my life I was very stress out before they started to help me sort out my money problems. New I can see my way forward . Reviewed on: 26th August 2020

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