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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent service to get you on the straight and narrow

Next month we will be debt free from all the problems consolidating, loans, compounded interest, that our younger lives caused us (kids, maternity etc) we've serviced 50k and next month every penny will have been paid back. Only step change can make this happen with a true directive to help you in your hours of need. Stop making it worse,,,,, speak to Stepchange. Wish we'd used them years before instead of trying to cover over the cracks! Reviewed on: 15th July 2020

Peace of Mind

Since I realised I needed help with my debts, I’ve used 2/3 different companies. All of whom have no longer trade, all of whom took a large amount of my monthly repayment for ‘management fee’. As StepChange are a charity, all of my money goes to my debts. This is an enormous help. I’ve always had friendly staff on the phone and great advice and I no longer feel the additional stress of having someone dealing with my debts that I don’t trust. An all round great company who I’d totally recommend ! Reviewed on: 15th July 2020

Takes away the stress

I have been with step change a few years now they are helpfull compasinate staff always there to help and talk if you need to Reviewed on: 15th July 2020

Literally Life changing!

Debt had taken over my life. Couldn't eat or sleep with worry. Step Change talked me through my finances, sorted out a repayment plan, and took over my debts. I felt like a great weight had been lifted from me. And was able to live my life again without the worry. Reviewed on: 15th July 2020

Helped me with my debt

My experience with step change,is second to none,brillant customer service,promised to get me debt free,ive only got 10 payments left,job done,I could not be happier,what an experience,would recommend to anyone ,who is in the situation i was in thanks step change m hall Reviewed on: 15th July 2020

Life back on track

my bank recommended Stepchange and I'm so glad I got in touch. My debt is going down and no more credit. Thank you Reviewed on: 14th July 2020

Friendly, patient, and helpful.

Step change put everything into perspective when I contacted them about my financial difficulties. Their friendly, patient, and helpful volunteers have always been there when I needed them, with words of advice and guidance. I think all of their team should be awarded massive gold medals. Reviewed on: 14th July 2020

Freindly people

Very helpful cheerful and friendly I would reconmend to anyone Reviewed on: 14th July 2020

The absolute best, turned my life around

StepChange were brilliant, friendly, understanding, explaining everything clearly, would definitely recommend them, they gave me light at the end of a dark tunnel of worry & despair. Reviewed on: 14th July 2020

Helpful and supportive

From first contact on the website to speaking to them on the phone they have been helpful and supportive throughout. A huge weight off my mind and I wouldn’t hesitate to recommend them! Reviewed on: 14th July 2020

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