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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Literally Life changing!

Debt had taken over my life. Couldn't eat or sleep with worry. Step Change talked me through my finances, sorted out a repayment plan, and took over my debts. I felt like a great weight had been lifted from me. And was able to live my life again without the worry. Reviewed on: 15th July 2020

Helped me with my debt

My experience with step change,is second to none,brillant customer service,promised to get me debt free,ive only got 10 payments left,job done,I could not be happier,what an experience,would recommend to anyone ,who is in the situation i was in thanks step change m hall Reviewed on: 15th July 2020

Life back on track

my bank recommended Stepchange and I'm so glad I got in touch. My debt is going down and no more credit. Thank you Reviewed on: 14th July 2020

Friendly, patient, and helpful.

Step change put everything into perspective when I contacted them about my financial difficulties. Their friendly, patient, and helpful volunteers have always been there when I needed them, with words of advice and guidance. I think all of their team should be awarded massive gold medals. Reviewed on: 14th July 2020

Freindly people

Very helpful cheerful and friendly I would reconmend to anyone Reviewed on: 14th July 2020

The absolute best, turned my life around

StepChange were brilliant, friendly, understanding, explaining everything clearly, would definitely recommend them, they gave me light at the end of a dark tunnel of worry & despair. Reviewed on: 14th July 2020

Helpful and supportive

From first contact on the website to speaking to them on the phone they have been helpful and supportive throughout. A huge weight off my mind and I wouldn’t hesitate to recommend them! Reviewed on: 14th July 2020

Excellent supportive service

I was very apprehensive about going into a debt management plan and very unsure of what to expect. From the first phone call I was put at ease and offered all the relevant support. The arrangement were very straight forward and I have not looked back once, starting the DMP has not only helped me financially but also my mental health and wellbeing. Reviewed on: 14th July 2020

Amazing debt management

I am nearly out of debt great support and helps budget and 1 monthly payment. I know I wouldn’t be nearly out of debt if it wasn’t for step change. They have made me realise I need to live by a budget Reviewed on: 14th July 2020

Changed my life

Helped me when I needed help most Reviewed on: 14th July 2020

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