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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Awesome firm doing incredibly important work

They were understanding, professional and trustworthy Reviewed on: 13th July 2020

Helped me sleep at night....

Good customer service, friendly knowledgeable staff. Reviewed on: 13th July 2020

Amazing Help

me and my misses were in quite a mess no where to turn then I discovered Step change, they have helped us to turn our life around. Reviewed on: 13th July 2020

Step change the best thing i did for peace of mind

I had a rather large amount of money owed to creditors which was very worrying After contacting step change they helped me to turn this around and I only owe a Small amount in comparison to original amount I recommend this service to anyone in financial problems Reviewed on: 13th July 2020

Without Stepchange my life would be difficult and probably lost my house

Stepchange is godsend. What a relief. Excellent service all round. Reviewed on: 12th July 2020

Understanding and Helpful

I was going under with dept and stress, Step Change helped me keep my head above water, many thanks. Reviewed on: 12th July 2020

StepChange has literally changed my life!

I have been cleard of 17k debt which has been on my back for 7 years. The customer service, functionality of website and payment system is ahead of anything else out there! This organisation deserves more recognition as it is saving people not just financially, but also improves the lives and mental well-being of the misfortunate such as myself. I am now able to save money and have a career without any burdens - thanks to StepChange! Reviewed on: 12th July 2020

Best help

I would recommend Stepchange, as they are friendly team , reliable . Had a very satisfactory experience with them. Reviewed on: 12th July 2020

Changed our lives for the better

We really struggled with an ever increasing debt that banks advise had made much worse, we could see no way out till we were told about step change, they have always been very helpful not judgemental and reduced our stress levels we only have a few years left to be completely debt free, could never thank them enough for their support Reviewed on: 12th July 2020

great company

always helpful, easy to get hold of, make everything simple, only good things to say! Reviewed on: 12th July 2020

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