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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Help given, pressure off!

From my first call to StepChange, I felt like I finally had someone backing me, there when I had questions, and no question was ever a daft question. I had a poorly husband when I first talked to them, and therefore I was the one dealing with it all, but they supported me fully, both with financial advice, and social/home issues. Reviewed on: 11th July 2020

Understanding, helpful, caring & approchable

I've been with step change nearly 6 years and very near to coming to the end and soon will be debt free. If it wasn't for step change I don't know what I would've done. They are so helpful and understanding and never once judged me. I would totally recommend step change to whoever is in money trouble, don't feel ashamed your not on your own and step change can help you. Thankyou for all the help you've given me over the last 6 years. Reviewed on: 11th July 2020

Money worry free

Step Change has taken the stress and worry out of my debt repayments Reviewed on: 11th July 2020

Friendly, professional, made a difficult situation easy.

Considering the difficult situation people find themselves when dealing with Stepchange. They put you at ease, made things clear, present option's professionally, highly recommend for those that need these services. Reviewed on: 11th July 2020

Life savers and amazing service

I was drowning in debts and was so depressed. I contacted stepchange on advice of a friend. I've now been with them for over 3 years and they are amazing. They are friendly, helpful and have helped me so much. Very happy and would recommend to anyone who is struggling. Reviewed on: 11th July 2020

Lifesavers!

Step change have help me through the hardest period in my life I am very grateful to them Reviewed on: 11th July 2020

Consistent first class advice and service

Great help in reorganising my debt problems and ongoing support Reviewed on: 11th July 2020

Fantastic helpful and amazing people always there to help you worry less too

I've always had friendly helpful advise from stepchange and the advise works too, they help you worry less and work out tour finances and support plans for you. Thankyou . Reviewed on: 11th July 2020

They listen

I sort help when I was in a bad place they listened and advised me of my options then left me to choose one that was right for my situation they are always available to contact and help me with any problems with reasorsance and guidance Reviewed on: 11th July 2020

just perfect

Step change has helped me through my tough times Reviewed on: 11th July 2020

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