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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,184 reviews, last reviewed 28th May 2026
166550% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

First aid with debts. Excellent company. They helped me a lot with my financial debts and I am very happy with their service. My rating is 11/10. Reviewed on: 28th May 2026
Anonymous's avatar
Anonymous

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18184)

Great Service

5
Without Step Change I don’t think I would of been able to pay off my debts Reviewed on: 9th July 2020
G's avatar
G

Saved my life.

5
At a time of personal crisis and a spiral of mounting debt, the support I received both, financial and personal was, a life changing. Reviewed on: 9th July 2020
Bob Masters's avatar
Bob Masters

performance

5
Nice customer service and ability to respond to queries quickly Reviewed on: 9th July 2020
Gbolahan Kehinde Olaoye's avatar
Gbolahan Kehinde Olaoye

Made my life so much easier

5
Made a horribly overwhelming and upsetting time of my life so much easier and less stressful Reviewed on: 9th July 2020
Holly 's avatar
Holly

Very good organisation to get help.

5
I recommend Very good organisation to get help. Reviewed on: 9th July 2020
Mr Da Silva 's avatar
Mr Da Silva

Weight has been lifted..

4
Initially the set up process took longer than expected which had me feeling worried that my application would not be processed. The hardest part was admitting that I had ran out of options and that a debt management plan was the best option or only real option to manage my personal debt. To face up and finally admit that I needed help was such a daunting feeling and I knew that my debt was effecting all aspects of my life. The first few months of my DMP taught me to budget my money and I am finally left with some money at the end of each month and has stopped me being an impulsive spender. I genuinely feel a weight has finally been lifted off my shoulders and I can now see a light at the end of the tunnel to getting rid of the debts that have caused so much anxiety over the years. My only regret is I didn’t do this years earlier as looking back my debt had got worse year on year.. I can not speak highly enough of Stepchange and its staff team, who helped me throughout the application process. I would recommend anyone who has concerns about their finances to access the Stepchange website to see what positive financial help and expertise is available. Reviewed on: 9th July 2020
Mark Weaver's avatar
Mark Weaver

Very friendly staff and willing to help you

5
They where there for me when I needed them Reviewed on: 9th July 2020
Wendy Thomas 's avatar
Wendy Thomas

Got my life back

5
Everyone l have spoken with at Stepchange has been very polite and extremely helpful. Feels like you're having a conversation with a lifelong Best friend whom you have complete faith in. THANK YOU ALL FOR YOUR HELP Reviewed on: 9th July 2020
Michael's avatar
Michael

Life savers

5
About 15 years ago I was a single mum on the edge. Getting in touch with step change saved my life. It was easy to set up and it was so nice to talk to someone that understands and did not judge you. With their help I have paid back over £20,000 back with no worries and threats from my creditors. Yes it is a long time and I have struggled sometimes but I feel so proud of myself. I have paid back all most all the money from my creditors Now and this is all because I made that call. I will always be great full to the team for listening To me crying and supporting me through the most darkest time of my life. Finally if anyone is in the same boat as me it doesn’t matter how much you owe please use this service and Be strong get the best support you will ever have. Than you team Reviewed on: 9th July 2020
Paula Rowbotham's avatar
Paula Rowbotham

Caring company

5
Step change is a caring and compassionate company who put you at ease from the start they are always there to help you when needed. Reviewed on: 9th July 2020
Linda's avatar
Linda

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