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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,199 reviews, last reviewed 28th May 2026
167300% increase in 5 star reviews
in the past 90 days
1400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

I am disabled and struggle with most apps but I have... I am disabled and struggle with most apps but I have always had a friendly advisor on the line to guide me through everything Reviewed on: 28th May 2026
Elspeth Johnston's avatar
Elspeth Johnston

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026
Andrew l's avatar
Andrew l
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18199)

Changed my life for the better!

5
I was struggling with debt and no idea of the help and support out there. Stepchange helped me turn my life around. Reviewed on: 9th July 2020
Robbie Howlett's avatar
Robbie Howlett

Stepchange made me able to breathe again after suffocating with my debt

5
I woke up one morning with that dreaded feeling of my phone going off constantly all day AGAIN being hounded by debt collectors. I couldn't cope much longer and felt like I was suffocating with this debt. I couldn't keep up with the payments, my health deteriorated quickly and severely and i couldn't see a way out. My GP recommended i speak to Stepchange and they were amazing , helped me from that very first phone call , set me up on my DMP so I could make affordable payments to creditors. The phone calls from my creditors stopped and now I just make my monthly payment to stepchange who divide it between creditors and I am so much happier and feel like I can breathe again. Anyone struggling with debt needs to deal with Stepchange. Their customer service has always been spot on and always so helpful when you call for advice. Reviewed on: 9th July 2020
Hannah's avatar
Hannah

Wonderful support and service

5
Very helpful and support. Very professional and friendly I encourage everyone in the community will be soon felt very satisfaction for their concerns. Reviewed on: 9th July 2020
K ahmed's avatar
K ahmed

Sanctuary and Clarity

5
From my first correspondence with StepChange which was a call for help, advice, and support with my troubling financial situation, to the regular monthly support and guidance I am receiving now during these made further difficult times during the pandemic, I have felt less and less fearful and snow blind seeking reasonable solutions to my debt crisis. Feeling ever more in control and confident that I will not only achieve my goal of paying back debts to creditors regaining some dignity and normality again, I appreciate being protected from the stress of dealing with multiple creditors at once by the team and their professionalism. The charities humanitarian approach to problem solving respects individuals in need, result being I feel like a person not a problem to them. Thank you Reviewed on: 9th July 2020
Maxine 's avatar
Maxine

Nobody likes being in Debt!

5
Having admitted to myself I was out of control with my debt and had to do something about it! I contacted Step Change they were brilliant! I had all the information to hand when I called. Having taken everything into account the told me what I could afford to pay a month, how long it would take for me to clear my debts and any other options that were open to me. I decided on the payment option. They contacted all my creditors with a Debt Management Plan. The plan was swiftly put into place. Apart from a few minor hic ups everything as gone smoothly since. Reviewed on: 9th July 2020
Peter's avatar
Peter

Life changing

5
Step change has changed my life when I thought there was no way out Reviewed on: 9th July 2020
Jay's avatar
Jay

They listed to our problems

5
They are very good they ownly take what you can afford Reviewed on: 9th July 2020
Pete Sefton's avatar
Pete Sefton

A reassuring presence in difficult times

5
StepChange have been amazing in helping me to get my debts under control. I have been in a debt management plan for some time now and through all my circumstance changes that may affect my ability to pay into the plan, StepChange have been there to advise and to help. If your debts are spiralling out of control, don't suffer alone - talk to StepChange! It really is life changing! Reviewed on: 9th July 2020
Rowena Cope's avatar
Rowena Cope

Highly recommended

5
Helpful team. Very easy to talk to. Helped me with my debts. Reviewed on: 9th July 2020
Marta's avatar
Marta

Life changing

5
Incredibly friendly, helpful and knowledgeable staff. Helped me get out of a downward debt spiral without judgement and continue to support whenever needed. And all free! An amazing charity Reviewed on: 9th July 2020
Pete's avatar
Pete

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