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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

A sterling service that will help keep your stress levels down

Once the initial contact is out off the way, you can trust Step Change to be there for you and act as a go-between you and your creditors, always happy to assist if your situation needs modifying and very professional. I could not have managed to reduce my outgoings to a sensible level without their assistance. Reviewed on: 11th July 2020

Phenomenal service delivered by professional staff !!

I have now been under a Debt Management Program for almost 10 months with StepChange. The service and people have helped to transform my life from a very stressful and anxious situation perpetuated by debt of decades to a manageable and positive pathway towards the future... Thank you to ALL I’ve had contact with at StepChange !!! Reviewed on: 11th July 2020

Helpful, supportive, amazing .

I was going through a really bad time, and my finances were in tatters. Stepchange helped me work out what I could afford without putting pressure on me. I can adjust amount if I find it unaffordable. Great work stepchange. Reviewed on: 11th July 2020

Over spending

After realising my debts were spiralling out of control and a change in my income I decided to go to StepChange for help. From the nervous minute from first contact they was so helpful , non judgmental and so grateful Reviewed on: 11th July 2020

Best Ever

After months of desperation I can sleep again and can see a light at the end of the tunnel- I’m so very grateful Reviewed on: 11th July 2020

Saved my life

I was desperate, sick, and not coping with life and seriously ready to do something desperate to end it all. Stepchange was my salvation and have been there for me. I can’t say enough how good they are, and still are even through Covid. They are just amazing. Without them, I wouldn’t be here. Reviewed on: 11th July 2020

My mind at rest.

admitting I was in debt, made me feel a failure. After contacting Step Change, I spoke to a calm kind gentleman. He didn't judge me. He sounded like he really cared and wanted to help me. I have finally managed to budget. I still have 3 years until I am debt free, however I am grateful to Step Change, helping me through a very stressful situation. I can carry on with my life, knowing I am eventually be better off financially, when I have cleared all my debts. Reviewed on: 11th July 2020

Great Sevice

My finances were a complete mess, so much so that I was unable to buy myself some milk for my tea. This lead me to ask my bank for advice and they recommended Step Change. Now I've enough money to get by. I don't know what I would have done without your help. Reviewed on: 11th July 2020

Fantastic

Amazing experience staff are friendly and very helpful took alot of pressure off me with there help. Reviewed on: 11th July 2020

Prompt precise and friendly service

They are very friendly and has excellent communication skills. I am completely stress free because of StepChange. Reviewed on: 11th July 2020

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