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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

VERY HELPFUL. GOOD ADVICE

STEP CHANGE HAVE HELPED ALL THE WAY, GIVING GOOD ADVICE. STEP CHANGE HAVE GOT US IN CONTROL OF OUR FINANCES & GIVE CONSTANT UPDATES AS TO WHERE WE ARE Reviewed on: 11th July 2020

Excellent service

Very helpful Relieved the stress Reviewed on: 11th July 2020

Truly amazing support!

I have been supported, guided and advised in the best way ever. They have always made me feel at ease with my debt and have always been there for me at times I needed extra support. I’d highly recommend Step Change to anyone who’s looking to become debt free. Reviewed on: 11th July 2020

My experience with Step Change

I found them to be so helpful ,polite and ouldnt do enough for me . I was in a real dilemma and they helped me so much. They had a lovely manner all of the staff I spoke to. I've recommended them to a few people and they can't thank me enough Reviewed on: 11th July 2020

Helpful staff

Helpful staff very supportive and good at providing the best help Reviewed on: 11th July 2020

Light at the end of a very dark tunnel

Without stepchanges help I don't think I'd be here now. Reviewed on: 11th July 2020

First class

Saved me a huge amount of heart ache in helping me out of my dept problems and can't thank them enough. Reviewed on: 11th July 2020

Great help

Really helpful after I got made redundant. With continued support Reviewed on: 11th July 2020

Positive valuable and practicable advice in a life of doubt.

My first contact with Step Change gave me hope of a possible future. I understood the language and the need for a full and frank exchange of information regarding my situation. Only an honest and open approach will bring a solution, and a future in which my financial state may be rectified. I would advise all in a similar situation to bring their problems to STEP CHANGE. Then they will begin to put their life back into good order. Reviewed on: 11th July 2020

Helpful, professional and caring

Nothing but positive comments on StepChange, so easy to deal with , always helpful and polite when I have had to contact the. Would highly recommend i you need financial help. Reviewed on: 11th July 2020

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