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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18680 reviews)

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4.92

Based on 18,680 reviews, last reviewed 19th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Completely Life-Changing Talking to StepChange was one of the best financial decisions I ever made and I only wish I had done it sooner. I didn't even know a fraction of the o... Read more Reviewed on: 19th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18680)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Very helpful and friendly when talking to you

Helped me so much with my debts. Put me on a plan that is very manageable to me and always available to speak to with any problems or queries regarding default letters from creditors . So glad I found them. Reviewed on: 11th July 2020

Fantastic

These people really changed my life for the better. Thank you. Reviewed on: 11th July 2020

Amazing charity

just incredible what this charity does. It helps all sorts of people quietly and confidentially and quite literally saves lives. Reviewed on: 11th July 2020

Really helpful

This has changed my life. I really recommend it to anyone. Reviewed on: 11th July 2020

Step change saved me!

The most amazing company ever! They couldn't be more helpful and so friendly, I felt so stressed with my debt and with one phone call they sure made me fee positive and motivated in life again. I thank every team member of step change for what yous have done for me. Reviewed on: 11th July 2020

Very helpful

Gave me all the information support and advice I needed to set up my Debt plan. Reviewed on: 11th July 2020

Helped me through dark times

Didn’t understand the credit system due to asperger’s. They helped me through every step of the way and supported me to paying my debt in manageable ways, while still being able to look forward to the future Reviewed on: 11th July 2020

Brilliant help

They have always been able to help me with my financial situation. Reviewed on: 11th July 2020

Help in my darkest hour

I feel positive about my financial future thanks to step change, they’ve help me so much, not just with my debt but also helped me through with a kind understanding voice at the end of a phone line. Top team Reviewed on: 11th July 2020

Peace of mind

They are all amazing. I slept for the first time in months after speaking with them. Reviewed on: 11th July 2020

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