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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saver

I couldn’t sleep and the stress was taking its toll on me. Step change took away the worry literally overnight. Would highly recommend Reviewed on: 11th July 2020

Excellent service

The support I received was invaluable. They helped every step of the way and I was never made to feel at fault for my debt problem. Not having to deal with the creditors letters and phone calls reduced my stress. It took a while but I am almost debt free and have gained back my self respect. I would not be in this position without their help. Reviewed on: 11th July 2020

Helpful and reassuring

I’ve used Stepchange for around 4 years now and found them to be nothing but helpful and reassuring in what can be stressful times. Reviewed on: 11th July 2020

Very helpful organisation

Helped me get my financial situation in order quickly and easily. Reviewed on: 11th July 2020

Excellent

Couldnt ask for more friendly help Reviewed on: 11th July 2020

Excellent support and service

Step Change have given men excellent support and service. Reviewed on: 11th July 2020

Helpful / understanding /professional

At a time when we were worried sick they helped to lift some of the anxiety from our shoulders Reviewed on: 11th July 2020

Excellent company

Have already recommended them to many friends and relatives all of whom have contacted them and been very pleased with the service. A great service for those in need. Reviewed on: 11th July 2020

simply the BEST

since the loss of my wife,Anne, in January 5th 2009 Steppchange has kept me going, without their help I would be with Anne, they have kept me from leaving my Son,Daughter and 4 special Granddaughters so they are wonderful team from the Top to the best workers. Reviewed on: 11th July 2020

Easiest way to get help.

I’d heard about StepChange when I was in a considerable amount of debt. The help was great, completely non judgmental, the process was easy. Best of all I’m nearly debt free with their help. Reviewed on: 11th July 2020

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