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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Fantastic Support

The team at StepChange have provided an extremely professional, knowledgeable and compasionate service from the very first point of contact. For me they have provided the comfort that a well run organisation is on your side and ready to provide the education, understanding and support in what can be truly distressing times. I wish all of the team all the very best. Reviewed on: 11th July 2020

Peace of mind

I was juggling my finances taking from one creditor to pay another and getting to the end of my tether then Step Change was recomended to me oh the relief someone was there to listen and help without judging ! Iam now on an affordable payment plan and get updates every month and if anything is trobling me I can contact Step Change for advice all I can say is a huge Thank you Reviewed on: 11th July 2020

The right advice at the right time

Always there to help think through your options, soft spoken staff, very down to earth. Will recommend them to anyone in need of a guide Reviewed on: 11th July 2020

Excellent, understanding, genuine, helpful

When I first contacted Stepchange, I was nervous and my finances were in a mess due to some personal circumstances. They were so easy and understanding to talk to and devised a DMP that works for me. The advisors work with you on every review and genuinely try to help. Being with Stepchange has improved my finances and I feel more in control to stay on top of things. Thank you Stepchange! Reviewed on: 10th July 2020

Always helpful, this company is really a lifeline when things are at their worst!

Stepchange has really made a difference to my life. Always helpful and compassionate. Not judgemental, they definitely deserve to be awarded Reviewed on: 10th July 2020

efficient

Cant do enough to help always there to help and provide good advice Reviewed on: 10th July 2020

Just brilliant

Amazing company. Never once did they make me feel bad for helping me out of a no win situation. Couldn’t praise them anymore for their help Reviewed on: 10th July 2020

Peace of Mind

I went to Stepchange when my husband became ill and could not work any more, which meant we were trying to live on my wage. Finances were getting more and more behind and we were very stressed and worried. After talking to Stepchange they advised me on how we could manage our finances and still buy food. The people at Stepchange have always been helpful, friendly and have always made me feel I can cope. I would recommend them to any one who has any financial problems and I am so please I found them. Reviewed on: 10th July 2020

Excellent customer service

Very professional staff at the end of the phone always willing to help and understand your problems. Reviewed on: 10th July 2020

Took a weight off my mind

I was so upset and stressed before I contacted StepChange. After my first call I felt like a weight had been lifted Reviewed on: 10th July 2020

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