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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Best company

Really amazing experience helped me with my dept problem Reviewed on: 10th July 2020

Amazing

These guys are so helpful and put me on the right track to sorting my finances out Reviewed on: 10th July 2020

They are always so understanding and so professional

They are always so understanding and so professional The communication is always excellent Reviewed on: 10th July 2020

Full support

They are always there ready to help and assist you through what can be a very traumatic time leaving you in a calmer and more stable frame of mind. Reviewed on: 10th July 2020

Outstanding service.

StepChange has changed my life. Customer services is excellent & at present I am almost debt free. I will be forever grateful for their help & compassion. Would definitely recommend to anyone who wishes to take control of their finances. Reviewed on: 10th July 2020

Stepchange saved me.

I had never been good at managing money and I repeatedly got into a lot of debt. With stepchange's calm support and gentle, straightforward approach, I am now halfway to being debt free. Reviewed on: 10th July 2020

Gave me my life back.

I was very scared and unhappy about the state of my finances.Stepchange did just that changed my life.Thankyou so much for being there for me without any judgment.I can get on with my life now. Reviewed on: 10th July 2020

Great help!!

Very helpful, good advice, trust they think have your best interest. Reviewed on: 10th July 2020

Very helpful

Helped out enormously. Took away the fear and helped me to get back on my feet Reviewed on: 10th July 2020

Excellent Advice and Service

I have been with Stepchange for a number of years. There advice is always up to date and accurate. They are very reassuring and their knowledge is second to none. Their Customer Service is excellent and the Organisation is well respected and trusted. As a social worker, I always recommend Stepchange to my clients as I want them to have a positive, accurate and knowledgeable advice and support that I know they will receive when using Stepchange. I could not have managed or coped without their valuable advice, guidance and support. I would recommend Stepchange to anyone. The sooner you get help and support through Stepchange, the better you will feel. Reviewed on: 10th July 2020

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