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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Was feeling, desperate, ashamed and worried from the...

Was feeling, desperate, ashamed and worried from the first initial call I felt better than had in months & had an idea of how to move forwards. No judgement, no bias just polite, friendly and helpful. Reviewed on: 27th May 2026

Good advice but not always easy to contact

Step Change are very knowledgeable about debt and what things are available to deal with it. They're not always very easy to contact by telephone, no doubt because their service is in high demand, which makes it difficult because I'm working and can't make long calls/be on hold for long periods during the week. I find it does take quite a while for them to respond to email contact. Reviewed on: 27th May 2026

I was in a lot of debt and saw no way out.

I was in a lot of debt and saw no way out. Then I found stepchange and they helped me to get my debt under control now I’m almost completely debt free and still able to do all the things I want to do and I could have done that without the amazing help and support from stepchange. Reviewed on: 27th May 2026

I was so stressed about debt and was anxious about g...

I was so stressed about debt and was anxious about getting in touch but was surprised how supportive and none judgmental they were I’m so glad that I rang I don’t know where I’d be now without them Reviewed on: 27th May 2026

great help

always there to talk to, stops you worring about things and takes the pressure off yourself Reviewed on: 27th May 2026

Good all round customer service whenever required

Good all round customer service whenever required Reviewed on: 27th May 2026

Rachel 1094

So helpful when I thought everything was lost Reviewed on: 27th May 2026

brilliant advice

They call you and they give brilliant advice and they help you as they say they do Reviewed on: 27th May 2026

Caring StepChange advisors

All of the people from StepChange are very caring. They make you feel at ease. I was very upset and embarrassed with my financial situation but the staff put my mind at rest and helped me sort out a payment plan. Reviewed on: 27th May 2026

Helpful and always ready to listen and it’s a great...

Helpful and always ready to listen and it’s a great weight lifted now it’s sorted Reviewed on: 27th May 2026

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