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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

great help

always there to talk to, stops you worring about things and takes the pressure off yourself Reviewed on: 27th May 2026

Good all round customer service whenever required

Good all round customer service whenever required Reviewed on: 27th May 2026

Rachel 1094

So helpful when I thought everything was lost Reviewed on: 27th May 2026

brilliant advice

They call you and they give brilliant advice and they help you as they say they do Reviewed on: 27th May 2026

Caring StepChange advisors

All of the people from StepChange are very caring. They make you feel at ease. I was very upset and embarrassed with my financial situation but the staff put my mind at rest and helped me sort out a payment plan. Reviewed on: 27th May 2026

Helpful and always ready to listen and it’s a great...

Helpful and always ready to listen and it’s a great weight lifted now it’s sorted Reviewed on: 27th May 2026

Do it today

I’ve been with StepChange for 5 years or so now. I don’t know how I would have managed without their support and regret not getting in touch with them earlier. Reviewed on: 27th May 2026

Good job

Satisfied about your support in my dept Reviewed on: 27th May 2026

I am at the end of a debt management plan and step c...

I am at the end of a debt management plan and step change have been amazing and very supportive throughout Reviewed on: 27th May 2026

Your best friend during time of problems

Always offer solution and ways to help and solve the problem. Not patronising at all. Reviewed on: 27th May 2026

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