Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Fantastic service!

This service is a lifeline to people, friendly, non- judgemental help and advice and you are constantly supported, be it with monthly newsletters or them always being at the end of the phone. I cannot give this firm enough praise.... THANK YOU Reviewed on: 10th July 2020

Very Helpful and understanding

Step Change have helped me so much i can not put into words how greatful i am They have put all my fears and stress to one side by simply explaining how they can help and they have tenfold thank you step change and all the staff you have made my life so much easyier. Reviewed on: 10th July 2020

Massive help!

I was in a mess and StepChange being there really changed everything for me I don’t know where I would be without their help! Reviewed on: 10th July 2020

Saved my Sanity

I would recommend Stepchange to everyone who is worried about debts. I felt like I was drowning and had no way out until I found this company and took the first step. After 5 years I am almost debt free. A massive thank you to a wonderful company Reviewed on: 10th July 2020

Great company

So helpful and very importantly non judgmental. Make you feel supported and I. Control again. Always there to help you., professional, very knowledgeable and kind. Reviewed on: 10th July 2020

Brilliant service

Step Change have always been incredibly supportive and understanding in dealing with our issues which have often been very stressful and worrying. They listen without judgement and deal with any problems in a clear and helpful manner. I can't recommend them enough Reviewed on: 10th July 2020

Helpful

Was scared of my initial phone call but found them so helpful and I have never felt judged or made to feel uncomfortable for getting my self into debt would recommend this as first port of call to anyone Reviewed on: 10th July 2020

Put your mind at rest

Very good at explaining things very respectful Reviewed on: 10th July 2020

My life line

Step change turned my life around, I have now paid back more than half of all my debts with their help and guidance. The relief of their help and support with dealing with my creditors and working out a payment plan I only wish I had addressed my debts with Step change sooner. Thanks to Step change for all their advice And support helping me deal with my debts Reviewed on: 10th July 2020

Excellent service

After loosing my job I was so worried about my debts and needed help fast. I was able to enter my information online and then I contacted stepchange who explained my options well. While gathering the information COVID-19 happened which left me even more worried but even through the lockdown, they were available for contact and finally I got the help I needed. All I need to do know is manage my budget. Thanks Reviewed on: 10th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt advice
from Money Wellness 4.89 from 6451 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub