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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

People that are there for you

Never thought I’d find support I needed until I contacted step change well worth my vote ( the people that care STEP CHANGE ) Reviewed on: 9th July 2020

Stepchange Help

Friendly helpful people. Always give excellent advice. Have sorted me and my debt payments out. Reviewed on: 9th July 2020

It's a brilliant service

It means no more debt I can go easy it's a great way to go with Stephanie I would recommend to all who needs a helping hand Reviewed on: 9th July 2020

I wish I knew earlier about StepChange

I wish I knew earlier about StepChange so I would not run into high dept. It was really overwhelming for me to deal with all the deports and with StepChange it was so easy as they have done it on my behalf and help me create my repayment plan. Reviewed on: 9th July 2020

Amazing

I have been under the help of stepchange for a few years now and I have had any problems. Have always felt supported and have never been left to feel uncomfortable in anyway Reviewed on: 9th July 2020

Professional Non judgemental

My experience has been first class from the first contact . I feel these people are 'angels' Gratitude for the guidance and the relief that brings . Reviewed on: 9th July 2020

Fabulous company

Stepchange works for me no more demanding letters , phone calls and they spread the payments out between the creditor great company Reviewed on: 9th July 2020

Brilliant and helpful when you need it

I got stick in debt and stepchange helped so much. as a young person it was terrifying to go through it all thinking oh my god how am i going to pay it all but step change are there and support to so id recommend them to anyone Reviewed on: 9th July 2020

I Can Always Ask Stepchange For Advice

I am in a DMP with Stepchange. It has helped to take the worry out of being in debt because my creditors know that they are going to be paid every month and if my situation changes Stepchange are there to advise and support me. Reviewed on: 9th July 2020

Dmp

When i found Stepchange ,turn my life back into normal situations thanks for your help Reviewed on: 9th July 2020

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