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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17831 reviews)

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4.92

Based on 17,831 reviews, last reviewed 27th May 2026

149600% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You'll be glad you had the courage to callthem Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no sna... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17831)

Excellent service.

Step Change are the best debt charity ever, highly recomandable. Got in touch over 3 years ago and they never failed to help. Excellent!!! Reviewed on: 8th July 2020

Life changing

I could t recommend StepChange more highly- they we incredibly helpful and have saved me from crippling debt Reviewed on: 8th July 2020

Helped me

Very pleasant friendly and professional Reviewed on: 8th July 2020

Stress free as soon as we started with Step Change

They were helpful, and reassuring. My husband and I stopped arguing so much over money because we both knew the bills were finally being paid and not snowballing. If ever I need assistance I Know I only have to telephone them and the staff will be friendly and sort any issue I have, if they can. Reviewed on: 8th July 2020

Convenient

It’s make me out of stress .very easy way to get back to life . Reviewed on: 8th July 2020

Really Helpful

They are all friendly, helpful, Knowledgeable, emphatetic, very patient and caring. Reviewed on: 8th July 2020

Highly recommend

They have been brillant helping us always polite and pleasant when we gave had to phone go through any problems and explain everything best thing we did go to step change Reviewed on: 8th July 2020

Always excellent service

After years of stress have finally got a life back.Long road ahead but making good progress. Reviewed on: 8th July 2020

Peace of mind from now on

Step change has been amazing advising and supporting us every step of the way. Thank you so much! Reviewed on: 8th July 2020

Excellent Help

After many years of suffering debt from an ex partner, I found Step Change and what huge lift it was. The person who guided me through my budget and made me feel at ease has helped me sleep and live again. Will forever be thankful for this service. I have recommended Step Change to friends & family. Reviewed on: 8th July 2020

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