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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,603 reviews, last reviewed 27th May 2026
138650% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Provided me with the help and support I needed, with... Provided me with the help and support I needed, without judgement. Reviewed on: 27th May 2026
NO's avatar
NO

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17603)

Brilliant company

5
Stepchange were fantastic when it came to sorting my finances. They were most helpful at all stages of the process and were very easy to communicate with either online or by phone. Reviewed on: 8th July 2020
Angie 's avatar
Angie

Very helpful and emotionally supportive

5
Always helpful kind and patient Reviewed on: 8th July 2020
Claire Donabie's avatar
Claire Donabie

Life changer

5
Excellent from the very beginning. Kind, helpful and supportive and everything is very clearly set out. Very professional and well respected. Reviewed on: 8th July 2020
Ptherapy 's avatar
Ptherapy

Step Change charity is second to None. It alleviated my circumstances in no small measure.

5
All the staff are nice and polite. They listen to problems and proffer solutions. I am absolutely proud of Step change charity. Reviewed on: 8th July 2020
UCHECHUKWU's avatar
UCHECHUKWU

Saved my life

5
Swallow your pride and sort your future. Reviewed on: 8th July 2020
Michael 's avatar
Michael

Excellent

5
The best service ever, they are good in their job, they know what to do Reviewed on: 8th July 2020
Paul cannon's avatar
Paul cannon

Financial Organisation

5
Since joining StepChange in 2008 I have been able to achieve a good degree of financial stability knowing that they were taking care of and ensuring my creditors were being paid regularly each month. StepChange has given me peace of mind and I can now see when my debt will be cleared. The regular news letters have also been very helpful and informative giving very relevant tips and information. Reviewed on: 8th July 2020
Pete Morris's avatar
Pete Morris

Wonderful service

4
They really do try and help , a great service. Reviewed on: 8th July 2020
Paul Michael Thomas's avatar
Paul Michael Thomas

Mr

5
Very helpful, look after customers in needs, when we get deeper down. Reviewed on: 8th July 2020
Roberto Ndala's avatar
Roberto Ndala

First class.

5
I have been with step change since the credit crunch, if it wasn’t for them I don’t know what I would have done. Reviewed on: 8th July 2020
Jason 's avatar
Jason

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